Description
We are looking for a confident and enthusiastic Telecaller to handle customer calls, generate leads, promote company products or services, and support the sales team. The candidate should have excellent communication skills and the ability to build positive relationships with customers over the phone.
Key Responsibilities
Make outbound calls to prospective and existing customers.
Answer incoming customer calls and provide relevant information.
Explain company products, services, offers, and benefits clearly.
Generate and qualify sales leads through telephone calls.
Follow up with customers and potential leads regularly.
Understand customer requirements and recommend suitable products or services.
Schedule appointments or customer meetings for the sales team.
Maintain accurate records of calls, leads, follow-ups, and customer information.
Update customer details in CRM or company systems.
Handle customer questions and basic complaints professionally.
Achieve daily, weekly, and monthly calling and lead-generation targets.
Coordinate with the Sales Executive and Sales Manager for lead conversion.
Collect customer feedback and report important issues to management.
Follow company calling procedures and customer-service standards.
Required Qualifications
Minimum 12th pass / Diploma / Bachelor’s degree.
Freshers and experienced candidates may apply.
Previous experience in telecalling, telesales, customer service, or sales is preferred.
Basic computer knowledge and familiarity with CRM software.
Good command of the local language; knowledge of English is an advantage.
Location
ADITHYA IT SOLUTIONS PVT LTD, NO 213/5 , ANS DHIVYAM OPPOSITE , NARASOTHIPATTI SALEM 636004,, NARASOTHIPATI, Salem, Tamil Nadu 636004