WE ARE HIRING SERVICE ADVISOR
21 Aug, 2026
ADITHYA IT SOLUTIONS PVT LTD, NO 213/5 , ANS DHIVYAM OPPOSITE , NARASOTHIPATTI SALEM 636004,, Salem, Tamil Nadu 636004Show Map
- 20,000 /Month
- ADITHYA IT SOLUTIONS PVT.LTD
- Full Time
- Graduate
Safety Tips
- Meet in a safe, public place
- Check the item before buying
- Pay only after collecting the item
Description
We are looking for a customer-focused and knowledgeable Service Advisor to act as a link between customers and the service/technical team. The candidate will understand customer concerns, coordinate service activities, provide service updates, and ensure a smooth and satisfactory service experience.
Key Responsibilities
Welcome customers and understand their service requirements and concerns.
Prepare and document service requests and job cards.
Inspect customer complaints and communicate them clearly to technicians.
Coordinate with service technicians to diagnose and resolve issues.
Provide customers with accurate information about service requirements, costs, and timelines.
Prepare service estimates and obtain customer approval before additional work.
Keep customers updated on service progress and completion status.
Coordinate vehicle/equipment delivery after service completion.
Explain completed service work and charges to customers.
Handle customer queries, complaints, and service-related concerns professionally.
Maintain accurate service records and customer information.
Follow up with customers after service to ensure satisfaction.
Achieve assigned customer service and business targets.
Promote service packages, maintenance plans, spare parts, and additional services when appropriate.
Requirements
Diploma / Bachelor’s degree in Automobile, Mechanical, Electrical, Business Administration, or a related field.
Previous experience in automotive/service operations is preferred.
Good knowledge of service processes and basic technical concepts.
Excellent communication and customer-handling skills.
Strong interpersonal and negotiation skills.
Good documentation and computer skills.
Ability to coordinate effectively with technicians and customers.
Strong problem-solving and follow-up skills.
Customer-focused and professional attitude.
Preferred Skills
Customer Relationship Management
Service Coordination
Technical Communication
Job Card Preparation
Service Estimation
Complaint Handling
Upselling & Service Promotion
Follow-up & Customer Retention
Basic Automobile/Technical Knowledge
Service Management Software
Key Responsibilities
Welcome customers and understand their service requirements and concerns.
Prepare and document service requests and job cards.
Inspect customer complaints and communicate them clearly to technicians.
Coordinate with service technicians to diagnose and resolve issues.
Provide customers with accurate information about service requirements, costs, and timelines.
Prepare service estimates and obtain customer approval before additional work.
Keep customers updated on service progress and completion status.
Coordinate vehicle/equipment delivery after service completion.
Explain completed service work and charges to customers.
Handle customer queries, complaints, and service-related concerns professionally.
Maintain accurate service records and customer information.
Follow up with customers after service to ensure satisfaction.
Achieve assigned customer service and business targets.
Promote service packages, maintenance plans, spare parts, and additional services when appropriate.
Requirements
Diploma / Bachelor’s degree in Automobile, Mechanical, Electrical, Business Administration, or a related field.
Previous experience in automotive/service operations is preferred.
Good knowledge of service processes and basic technical concepts.
Excellent communication and customer-handling skills.
Strong interpersonal and negotiation skills.
Good documentation and computer skills.
Ability to coordinate effectively with technicians and customers.
Strong problem-solving and follow-up skills.
Customer-focused and professional attitude.
Preferred Skills
Customer Relationship Management
Service Coordination
Technical Communication
Job Card Preparation
Service Estimation
Complaint Handling
Upselling & Service Promotion
Follow-up & Customer Retention
Basic Automobile/Technical Knowledge
Service Management Software
Location
ADITHYA IT SOLUTIONS PVT LTD, NO 213/5 , ANS DHIVYAM OPPOSITE , NARASOTHIPATTI SALEM 636004,, Salem, Tamil Nadu 636004