Description
We are hiring Account Manager is responsible for managing and developing relationships with existing clients, understanding their business requirements, ensuring customer satisfaction, and identifying opportunities to increase sales and revenue. The role involves coordinating with internal teams to deliver products or services on time and maintaining strong, long-term customer relationships.
Key Responsibilities
Manage and maintain relationships with assigned clients and key accounts.
Act as the primary point of contact for customers and understand their requirements.
Identify customer needs and recommend suitable products or services.
Achieve assigned sales, revenue, and customer-retention targets.
Develop new business opportunities within existing accounts.
Prepare quotations, proposals, presentations, and commercial offers.
Follow up with customers regarding enquiries, orders, payments, and deliveries.
Coordinate with sales, operations, finance, production, and service teams to meet customer requirements.
Resolve customer complaints and ensure timely issue resolution.
Conduct regular customer meetings and follow up on feedback.
Maintain accurate customer information, sales activities, and account records in CRM/ERP systems.
Monitor account performance, sales pipeline, and revenue forecasts.
Negotiate pricing, contracts, and commercial terms within company guidelines.
Track outstanding payments and coordinate with the finance team for collection.
Prepare regular sales and account-management reports for management.
Monitor market trends, competitor activities, and customer requirements.
Build long-term partnerships and improve customer loyalty.
Required Skills
Excellent communication and interpersonal skills.
Strong customer relationship management skills.
Good negotiation and presentation abilities.
Strong sales and business-development skills.
Ability to understand customer requirements and provide solutions.
Good problem-solving and decision-making abilities.
Strong follow-up and time-management skills.
Proficiency in MS Office and CRM/ERP software.
Ability to work independently as well as with cross-functional teams.
Target-oriented and results-driven approach.
Qualifications & Experience
Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field.
2–5 years of experience in account management, sales, business development, or a related role.
Experience in the relevant industry is preferred.
Knowledge of CRM/ERP systems is an advantage.
Location
ADITHYA IT SOLUTIONS PVT LTD, NO 213/5 , ANS DHIVYAM OPPOSITE , NARASOTHIPATTI SALEM 636004,, NARASOTHIPATI, Salem, Tamil Nadu 636004