Desktop Support Engineer

Desktop support for Windows 7 and 10 environments



* Install, Manage and support Windows Operating System, Macbook operating system and mobile device management



* Install desktop OS, messaging client, applications such as Adobe Acrobat , WinZip and engineering software as per requirement, and add or remove accessories, peripherals or mobile devices and configure PCs



* Troubleshoot and resolve desktop incidents



* Manage disk and folder sharing, and permission settings on desktops



* Handle printer problems at users desktops



* Assist users in accessing applications Perform workstation OS patching and Anti- virus patching for workstations which could not be patched via server push-downs



* Assist in providing technical information and knowledge is procurement of IT desktop/laptop equipment



* Provide all installation, un-installations , cascades, moves, adds and Changes for all deskside Equipment, Software and related Services at designated locations



* Deployment/ Refresh and decom of user workstations using images provided or approved by customer



* Manage delivery/shifting/install printers to locations along with Printer partner



* Helpdesk provided to handle 1st Level calls and onsite troubleshooting support



* Handle EUC support for local and overseas users via remote support tools



* Package Software with administrative rights



* Manage application deployment on PC and Mobile devices



* Resolve all incidents in timely manner, according to the appropriate incident Severity Level defined



* Coordinate with Service Desk and provide level 2 and level 3 support to Service desk and Users



* Standby support for any Severity 2 incidents



* Handles Apps and MDM deployment



* Manage Symantec AV server



* Mann the VIP standby mobile phone



VPN & NAS configurations